VIP Account Manager - (Scandinavian Language)

  • Location: Central Malta
  • Salary: Very Attractive (DOE)
  • Type: Permanent
  • Job reference: 22577

An excellent, growing iGaming company is on the lookout for a number of VIP Account Managers to join their young, international team!

The VIP Account Manager will be responsible for key VIP players using a 360-degree approach to manage VIP to generate sustained revenue and also develop a referral channel for new VIP Players.

 

Responsibilities

  • Being the main point of contact for our VIP clients
  • Monitoring individual customer performance and ensuring that bonuses, gifts and hospitality invitations are offered in accordance with business requirements.
  • Coordinating retention calling campaigns including planning, execution and evaluation.
  • Handle customers’ day to day queries and complaints whilst providing the VIP with personal and tailor-made service.
  • Following up on specific customer cases and maintaining and good relationship with customers.
  • Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis.

 

Requirements

  • At least 1 year experience in either Account or relationship Management or Customer service in iGaming
  • An excellent understanding of VIP expectations and delivering a first-class service.
  • Sales experience will be considered an advantage.
  • Fluent in English and native Swedish/Finnish/Norwegian or German
  • Excellent reporting skills using Word, Excel and PowerPoint.
  • Ability to work closely with other departments

 

If interested please apply directly or send your cv to chanelle.demanuele@pentasia.com

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