Technical Content Writer

  • Location: Malta
  • Salary: Negotiable
  • Type: Permanent
  • Job reference: 20472

A Technical Content Writer is needed for a hugely successful gaming platform provider here in Malta. They are looking for someone talented in content, with an technical understanding who can be part of the team and contribute to the brilliant projects that are planned for the next few years. 

ESSENTIAL DUTIES/RESPONSIBILITIES:

  • Determine the needs of end users for technical documentation.
  • Create operating instructions (user manuals).
  • Create how-to manuals.
  • Review product enhancements and liaise with UX designers, business analysts and developers.
  • Revise documents as new changes to the products are effected.
  • Work with technical staff to suggest better approaches for an intuitive product design.
  • Organize and write supporting documents for products.
  • Use diagrams, animation, and charts that increase users’ understanding of the products.
  • Select appropriate medium such as manuals or online videos to convey the instructions in the most effective way.
  • Standardize content across platforms and media.
  • Aid in the creation of “frequently asked questions” pages to help technical support staff, clients, and other users.
  • Perform usability studies to help improve the product and quality of documentation.

IMPORTANT QUALITIES:

  • Communication skills. Technical writers must be able to take complex, technical information and translate it for colleagues and clients who have non-technical backgrounds.
  • Detail oriented. Technical writers create detailed instructions for others to follow. As a result, they must be detailed and precise at every step so that the instructions can be useful.
  • Imagination. Technical writers must be able to think about a procedure or product in the way that a person without technical experience would think about it.
  • Teamwork. Technical writers must be able to work well with others. They are always part of a team: with other writers; with UX designers, Business Analysts, and stakeholders; and with the technical people whose information they are explaining.
  • Technical skills. Technical writers must be able to understand and then explain technical information.
  • Writing skills. Technical communicators must have excellent writing skills to be able to explain technical information clearly to business users.

REQUIREMENTS

  • Bachelor’s degree or good competency in one of the following:
    • Journalism
    • English
    • Communications
    • Marketing
  • Bachelor’s degree or good competency in one of the following:
    • Engineering
    • Computer Science
  • Prior experience in the iGaming industry is desirable.
  • Willingness to adopt change, new ideas, processes.
  • Challenge status-quo and drive creativity, innovation and operational excellence.
  • Knowledge of Agile development processes.
  • Knowledge of flow-charts and similar Software Engineering frameworks.
  • Web design experience because of the growing use of online documentation is considered an asset.
  • Experience as a software engineer, database engineer or similar technical hands on position within software development is considered an asset.
  • Travel and work within an international context.

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