Implementation Manager

  • Location: Malta
  • Salary: Excellent, DOE
  • Type: Permanent
  • Job reference: 20914

We are currently looking for an excellent Implementation Manager to join one of the best gaming companies here in Malta! It is a chance for a talented individual to join a culture that encourages an open working environment and personal development. You will be the bridge between operations and technical departments. 

The company are expanding the team to hire an exceptional partner implementation manager who can help the team manage the integrations with the external partners.  This will be accomplished by working directly with their sales, marketing, technical, customer support and other teams as well as partnering internally with product, engineering, data, operations etc.

  • This individual will be critical to the company's continued growth by owning multiple concurrent projects and working directly with our partners.  To do this well, a great candidate will be able to work well with internal and external product and engineering teams, plan data and software integrations and work aggressively to complete projects on schedule.
  • At the same time, the ideal candidate must be able to interact effectively with our partners including providing technical explanations and guidance, running meetings with senior executives, and managing new partner relationships throughout the implementation phase.
  • Act as the main technical point of contact for several partners throughout integration process
  • Provide insight and expertise to partners and work with them in order to complete agreed implementation projects
  • Ensure Release Process is explained to clients and all dependencies are tracked and resolved; Ensure Release flow from Staging, Pre-Prod and Prod environments for clients is smooth and meets client expectations.
  • Analyse the business and operational procedures to improve integration and release processes
  • Support custom integrations to ensure final product meets customer requirements
  • Support customer during user acceptance testing cycle by resolving issues, answering questions, and guiding them through the process

Requirements:

  • 3+ years of previous experience working in a partner implementation role as part of a technology company
  • Proven experience successfully working directly partners or clients in a primary contact or lead role
  • Demonstrated history of completing highly complex projects on time
  • Technical knowledge and/or a willingness to learn new systems and processes
  • A solid understanding of Software Development, APIs, SDLC, Jira and Confluence
  • Willingness to roll up your sleeves and get things done.
  • Extremely competitive, but egoless personality
  • Excellent team skills
  • Bachelors degree in a STEM field of study

This is a fantastic opportunity to join a well respected company who in turn invest in their staff and appreciate your hard work. If you feel this is the right role for you, please do get in touch. 

 

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