Bonus Agent

  • Location: Malta
  • Salary: € 22,000 pa
  • Type: Permanent
  • Job reference: 20278

Are you enthusiastic about your work? Looking to develop your skills within the Gaming Industry?

Our clients are looking for a Bonus Agent to join the team and make sure the customers are kept happy! 

Main duties and responsibilities: 

The Bonus Agent will primarily be responsible for the granting of promotional bonuses to the customers.

The right candidate is expected to understand all promotional terms and conditions to credit customers accordingly and assist Customer Service when complaints are received from customers on bonuses not granted to them.

Responsibilities

  • To categorize customers to obtain lists of bonus qualifying customers from the database through Discoverer, converting the data using Excel and Access
  • To analyse and check the data according to the promotions criteria.
  • To grant bonuses manually using internal back-offices
  • To analyse customers’ accounts to confirm that all bonus eligibility criteria has been met
  • To have ability to make discretionary decisions based on research
  • To liaise with relevant company departments
  • To detect, investigate and be an analytical problem-solver with regard to bonus abuse

Requirements

  • Data driven and detailed oriented with good analytical, problem-solving skills
  • Very good organisational skills
  • Numerical skills
  • Strong MS Excel & MS Access skills
  • Excellent attention to detail
  • Excellent communication skills
  • Results driven and able to work under pressure

Desired

  • Functional understanding of Discoverer would be a plus
  • Online gaming product knowledge
  • Knowledge of promotions, player acquisitions and retention would be advantageous
  • An understanding of Turkish would be a huge plus 

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