B2B Account Manager

  • Location: London
  • Salary: Neg + 20% bonus + benefits
  • Type: Permanent
  • Job reference: 22250

We are now seeking an experienced Account Manager for our rapidly expanding European client. This is a rare opportunity to join a fledgling B2B team, which is backed by one of the leading B2C operators with an extensive and well proven catalogue of games which are in demand across the industry.

Working alongside the Business Development team, Games, Marketing, BI, Tech Support, Compliance, and all other support services the responsibilities will include:

  • Developing, growing and retaining a portfolio of clients, and ensuring a strong professional relationship with each of them; whilst maintaining the company ethos ‘have fun making fun’ Helping to set accurate revenue forecasts for growth and new business
  • Tailor sales and business development approaches so that they are bespoke, intelligent and consultative
  • Training customers on backend system tools
  • Liaising with marketing and product teams to ensure full support to customers and optimisation of services provided
  • Managing the entire post sales customer experience
  • Identifying and managing risks and setting realistic expectations for the customer Maximising customer potential through understanding their business and analysing their commercial strategies
  • Managing day-to-day client satisfaction and financial performance through monitoring and controlling project resources and deliverables
  • Working with the BI team to build market insight and competitor analysis Attending and representing the company at business events and exhibitions
  • Supporting the team by participating in multiple development projects to increase and strengthen the effectiveness of the account managers

The Ideal candidate will :

  • Have a strong background in the gaming industry and a passion for games
  • Have the ability to lead by example and present a professional and fun image.
  • Have a good commercial and strategic mindset
  • Have strong attention to detail and high standards of work
  • Strong organisation skills and capable of managing multiple high priority clients and projects simultaneously and successfully
  • A passion for building valued relationships with customers and managing the financial impact that clients make to the overall organisation
  • Demonstrated ability in driving customer retention
  • Good analytical and results focussed mindset
  • Have strong interpersonal, communication and presentation skills
  • Be willing to travel internationally in line with business needs

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